Terms of Service

Welcome to the Mark's Plumbing website. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use our website or services.

1. Services Overview

Mark's Plumbing provides residential and commercial plumbing services in the South San Luis Obispo County area. Our services include but are not limited to:

• Emergency plumbing repairs
• Drain cleaning and sewer services
• Water heater installation and repair
• Leak detection and repair
• Repiping and pipe replacement
• Commercial plumbing services
• Plumbing inspections and consultations

Service availability, pricing, and scheduling are subject to change without notice. All services are performed by licensed professionals (License #PLB-67210).

2. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or its systems
• Transmit any malicious code, viruses, or harmful content
• Use automated tools to scrape, crawl, or extract data from the website
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the website's functionality or servers

3. Service Appointments & Estimates

When you request a service appointment or estimate through our website or by phone:

• Estimates are provided in good faith and may vary based on actual conditions found during service
• Appointment times are approximate and may be subject to delays due to prior service calls or emergencies
• We will make reasonable efforts to notify you of any significant scheduling changes
• You agree to provide accurate information about the service location and issue
• A responsible adult (18+) must be present at the service location during the appointment

4. Pricing & Payment

Our pricing terms are as follows:

• All prices are quoted in U.S. dollars and are subject to applicable taxes
• A diagnostic or service call fee may apply and will be communicated before dispatch
• Final pricing will be confirmed before work begins; you have the right to decline service
• Payment is due upon completion of service unless other arrangements are made in writing
• We accept major credit cards, checks, and other payment methods as posted
• Late payments may be subject to interest charges as permitted by law

5. Warranties & Guarantees

Mark's Plumbing stands behind our work:

• Labor warranties are provided on completed work as specified in your service agreement
• Manufacturer warranties apply to parts and equipment as specified by the manufacturer
• Warranty claims must be reported promptly; tampering or unauthorized modifications void the warranty
• Warranties do not cover damage caused by misuse, neglect, or acts of nature

6. Limitation of Liability

To the fullest extent permitted by law, Mark's Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim. This limitation applies regardless of the theory of liability, whether in contract, tort, strict liability, or otherwise.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Mark's Plumbing or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

8. User-Submitted Content

By submitting reviews, testimonials, photos, or other content through our website or third-party platforms, you grant Mark's Plumbing a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing and promotional purposes. You represent that you own or have the right to submit such content and that it does not violate any third-party rights.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mark's Plumbing, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

10. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in Arroyo Grande, CA, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or participation in a class action.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of CA, without regard to its conflict of law provisions.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have questions about these Terms of Service, please contact us: